Frequently Asked Questions
Q: What happens if it takes longer than 20 minutes to fix my appliance?
A: Probably about 80% of repairs are completed within half an hour however if your fault is more complicated you will be informed that it will exceed the standard call out during diagnosis of the appliance. Once the call out exceeds 20 minutes you are charged a minimal rate per quarter hour.
Q: Am I charged a second call out if you do not have the part needed to fix my appliance and have to come back?
A: No. You are only charged for the initial call out and if we have to come back to fit a part you are just charged for the part and possibly additional labour.
Q: What areas do you service?
A: To offer quicker service we concentrate our service area close to our workshop. The workshop is at Arundel near Harbourtown, and we service from Sanctuary Cove to Broadbeach and west to Nerang and Upper Coomera. About once per week we may call outside these zones depending on booking volumes and demand.
Q: I work in an office and cannot get home during the day, how can I have my appliance serviced?
A: We have limited appointments available out of normal working hours. Please advise the receptionist if you need a callout outside of 9 AM to 5 PM.
Q: I may not have the cash on me for the repairs when the technician calls out, how can I pay?
A: The technician can accept cash, cheque, and has an EFTPOS machine for card payments or you can do an immediate bank transfer.
Q: What cards do you accept?
A: Visa Card, Mastercard and American Express as well as debit cards.
Q: What is your warranty?
A: The warranty on spares vary from manufacturer to manufacturer and is from 3 months to 12 months. We will provide warranty for parts and labour for the period the manufacturer provides us with however if your machine fails outside the warranty due to a defective part or poor workmanship we may still cover it under warranty.
Computer boards are generally not covered for more than 3 months due to the sensitive nature of the boards. Lightning strikes, power surges and failing components can all destroy computer boards and are not considered a manufacturing defect.
Q: What brands do you service?
A: All the leading brands such as Hoover, Simpson, Fisher & Paykel, Dishlex, Kelvinator, Westinghouse, Kleenmaid and LG. Due to the increasing number of manufacturers, there are other brands we service so mention the brand and suburb you live in when you first place the call.